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It could be a couple of things that wouldn't allow it to go down. The most obvious would be that the safety release was not pulled to allow it to lower, and the battery is not strong enough to make the solenoid open the hydraulic valve on the pump. You said there was a sound, was it a clicking sound up front near the hitch? Did they try to lift the top? If they did you would have heard a loud sound coming from the pump motor.
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My Great Wife Joyce
2018 Jayco Jay Flight 21QB
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