Don, I moved your thread to this subforum, because I think you'll get more responses here.
It sounds like you are able to release the safety bar, and if so, that is not holding the top up. I suppose the top could be binding on something.
If you have a helper, could that person pull the safety release while you open the manual lowering valve in the tongue? There's really nothing that holds the top up except hydraulic pressure and if that valve is opened, the hydraulic pressure will be released, which should allow the top to come down. If it doesn't, then you DO have binding which will have to be corrected.
- Jack
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