clovis - Welcome to the forum! I'd rather have your lowering problem in its own thread, instead of an old one that may or may not have the same problem cause.
When you say, "...it sounds like it's trying...", I need more information. Your description of your problem sounds like the top has dropped a bit during the time it was up and is binding on the safety bar.
So, you need to first try to RAISE the top fully. When you press the "UP" switch, do you hear the motor running? It should sound a bit like a high pitched "squeal". Then, WHILE you are holding the UP switch with the motor running, are you able to pull the safety cable out? You should feel it move and release if you can do this, and you will have to HOLD the safety cable pulled out while you change the position of the UP/DOWN switch to "DOWN". If that works, the top will start down and you can release the safety cable once the top has dropped a few inches.
There is not much sound when the DOWN switch is pressed, except for a small "click" as the lowering valve opens. The motor does not run during this process.
- Jack
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