As RichR said something could be jammed between the top and bottom. Make sure a pulley has not broken and a cable has jammed between the pulley and the bracket. Now to the pump and hydraulic (hyd) cylinder. The pump provides the pressure and when the hyd ram reaches its full travel to lift the top the pressure in the system increases and opens the pressure relief (bypass valve) in the pump and circulates the hyd fluid within the pump so you do not overpressure the system. There is a adjustment on the pump to set the pressure that the bypass valve opens. You have to hook a pressure gage into the system to set this pressure. The psi that you set to is in the owners manual or the pump specs. I have it somewhere and can look it up. If the psi has been set too low, or the spring has lost its tension, or some trash is stuck under the valve seat then the pump may not be building enough pressure (psi) to lift the top. The same thing would happen if the electric lowering valve has gone bad or trash is stuck under its valve seat, no or low pressure in the system. Of course the pump could be worn out and cannot provide enough pressure. Next the hyd lift cylinder, if the seals are worn out it will bypass the fluid to the low pressure side of the piston and that fluid will flow back to the pump resevoir thru the transparant plastic tube that is connected from the ram and runs back to the pump resevoir. there should be NO fluid flowing in this tube when the pump is running. This should give you some idea how the system works. If you would like to talk on the phone on how best to approch this, let me know here and we can exchange ph#s and talk. These pumps are very realiable and my bet is it is something simple and repairable.