Please bare with me as this is my first post and not sure what I am doing or if it will even show up! Have had my (new to me) 2002 HiLo Towlite since April of this year and I'm still finding things on it that I didn't know I had, which brings me to this issue. The other day I was looking around the hot water tank under the forward bench when I noticed a small unit on the back of my water tank that looked like some type of an electrical box with a small switch in the "on" position and out of this box was a wire leading to my breaker box. I immediately pulled out the owners manual to see what it could be, but we all know how vague these manuals are, but it did tell me how to read my model number (GC6AA-9E) come to findout my water heater is a combination gas/electric. Here is the problem, I fear that the unit might be "fried" as I have never had any hot water since I bought the unit mainly because I'm nervous about gas water heaters exploding, etc., but would be comfortable around electrical heaters. There was no water in the hot water tank when I bought it and it has been plugged into 30AMP service at least three times since I've had it - empty! I read that you should not operate either the gas or electric heating units with the tank empty as the electric unit in particular will self-destruct! I turned the switch to the "off" position upon discovering it the other day and today I made sure the tank was full of water, depressed the reset button and turned the power switch back on and three hours later the water was just as cold as it was when I filled the tank! What do you think, is it fried and how can I check it? Does the whole unit have to be replaced or just the element that goes inside the tank? Thanks for any help you can give.