Hi Janice -
You SHOULD have a "half door" over the pump so that you could insert the manual lifting handle into the manual pump socket. It should be fairly obvious at the front of the pump reservoir. Once you've inserted the manual handle, just move it back and forth to raise the top. After you get it up a bit, you'll be able to reach the battery terminals.
If the battery IS dead, you can then attach jumper cables from a known good battery (such as the one in your tow vehicle) to raise the top electrically the rest of the way.
For future battery failures, it would be good to attach short battery cables to the screws on the posts. Cover the other ends with something that won't conduct electricity and position them where you can reach them with the top down. Then, if you need to jump it, you can just open the little door and attach jumper cables to those cables you added after you remove the covers you installed to prevent short circuits inside the battery box. Also, DO mark these little cables + and - so you'll know which is which. Jumping a battery backwards can cause it to explode!
To add fluid with the top down, use a funnel with a short length of neoprene tubing attached. You should be able to insert the tubing into the reservoir through the little access door. And, I check the level of the fluid with the top down by bending a drinking straw into an "L" so that it will reach into the filler opening in the manner of a dipstick. You can, of course use anything that can be bent this way, such as a length of wire, but it is easy to see hydraulic fluid on a white straw.
If the battery is dead, you should not hear the lifting motor making any sound, or maybe only "clicks" as the solenoid repeatedly opens and closes.
If the motor runs, but the top doesn't raise, check the fluid level. If low, add fluid. If it is at a good level and the top is not going up, maybe your lowering valve is open. Get back to us if that is the case.
- Jack