Hello, Lynne, welcome to the forum and sorry you're having trouble. I need you to answer some questions:
When you say you "jacked it up", does this mean you raised the top using the manual lifting mechanism installed at the pump, or, did you place actual jacks under the top and lift it that way? This is an important question because it will tell me if you have a leak in the system.
Have you tried raising the top with the manual lowering knob turned to the extreme setting in BOTH directions? I'm trying to verify that that knob is not possibly open when you are trying to lift the top.
You say, "It sounds like it is running...". So you are hearing the lifting motor actually turning over, not just a "click"?
From your post, it sounds like you MAY have a defective seal in the system that is keeping it from holding pressure. This would allow any fluid that the pump is sending to the lifting cylinder to drain back into the tank. I've never heard of anyone having to "bleed" the system, it's not like a car's brake system, so I don't think that's your problem. But, if you could lift the top using the optional, built-in manual lifting device, you WOULD NOT have a leak and, the lowering valve would have been closed. This would imply, if the motor is running, that it is NOT turning the hydraulic pump.
There's a pressure release valve that is opened once the top reaches the full up position to prevent over-pressurization. If this were stuck open, it would keep you from raising the top, but, I don't think you'd be able to manually lift it either, using the built-in manual lift pump. I don't know where this valve is, or how it is actuated. But, when it opens, the pump motor makes a higher pitched sound.
In any case, I think a shop that deals in hydraulic system repairs could help you with this.
- Jack