Microwave auto start

[windy hill]

Our 2002 Hi-Lo has a Samsung model MR5491G microwave. It began turning on by itself last year. It started at 3 in the morning! It would run for a while and turn off and in a few minutes it would start up again. I finally turned the breaker off. At fall winterizing I said I would look at in the spring. Well, this month I finally got around to it. I googled samsung microwave starting and found microwave autostart and found that there is a recall for this problem.

Here is the recall notice:
"Please note the following recall notice:

Note the following Samsung microwave ovens, per recall notice,
ASC20031015001:

* Samsung MR5491G
* Samsung MR5491G01
* Samsung MR5492W
* Samsung MR5492W01
* Samsung MR5493G
* Samsung MR5493G01
* Samsung MR5494W
* Samsung MR5494W01
* Samsung MR6698WB
* Samsung MR6699GB
* Samsung MR6699SB
* Samsung MR7491G
* Samsung MR7491G01
* Samsung MR7492W
* Samsung MR7492W01
* Samsung MR7493G
* Samsung MR7493G01

The above microwaves are being recalled for a defect in the keypad,
which may cause the microwave oven to auto start. The recall is being
conducted to prevent the possibility of injuries from fire or smoke in
the event that items are left in the microwave and the microwave auto
starts. The manufacturing date range is from May 2000 - September 2003,
regardless of whether it is in warranty, or out of warranty."


I sent an email to Samsung customer service and they directed me to visit the following Samsung website to create a Service Request online.
Http://www.samsung.com/us/support/online/supportOnlineServiceRequest.do

I did and a nearby Samsung service repairman called and setup an appointment to have it serviced. It only took about 30 minutes to replace the keypad and check for any microwave leaks. All done under the recall and no charge. That is good service!

I hope this will be of some use if someone else has this problem. A lot better than buying a new microwave.

 

[shirleykataisto]

Samsung microwave

Thanks so much for posting to this forum. We learned a lot and now have made arrangements to have a service call to get the microwave fixed. Thanks again.