2008 25' Classic, my 2nd hi-lo. Just purchased. I was not too impressed with the RV dealer, I was unsure if they knew too much about these type of trailers. I wonder if they moved it in the up position, would that cause it?
I haven't tried to screw it back in yet, it looks like the top screws were 'pulled' out, that is why I wonder if it wasn't something more severe...although, one screw is backed out about half way...?