The point was expressed that dealers may not want to give out advice because their is no $ in it for them. Most of the time our very bright and generous forum members are able to answer questions correctly. Much good detailed information is available in back posts. The dealers would only have to respond if they wanted to. Many times when you call a dealer for information/help you end up ordering a part. Jay in parts and Steve in service have told us they are committed to helping us HiLo owners. Especially since HiLo went out of business. This is at Mantelli trailer sales.1-716-625-8877. Several time we have had to call them in the middle of repairs. Jay had a part we needed that no one carried. They have more free time to answer questions in the off season. Ask the dealers for some input on this issue. I am on another forum where the RV dealers regularly answer questions and provide invaluable experience.
Good info Sam! I think if you support dealers by purchasing parts or services from they are more likely to give out info to you, that's good for them. I'm talking about the people that call for info with no intention of making any purchases and go off somewhere else. Been there and done that in the hardware business. Sometimes there is liability involved by giving out information on certain subjects.